Frequently Asked Questions
Everything you need to know about your school uniform order.
How do I determine the correct size for my child?
We provide a comprehensive size guide on each product page. We recommend measuring your child's height, chest, and waist to compare against our brand-specific charts for the best fit.
What is your return policy for school uniforms?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that custom-embroidered items are non-returnable unless defective.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days. During peak 'Back to School' seasons (August-September), processing times may extend to 7-10 business days.
Are your garments durable enough for daily school wear?
Yes, Gem Schoolwear products are manufactured with high-quality, reinforced fabrics designed to withstand frequent washing and the rigors of the playground.
Do you offer bulk discounts for schools or large groups?
We do offer special pricing for bulk institutional orders. Please contact our wholesale department via the contact form for a personalized quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.