Returns & Exchanges

At Gem Schoolwear, we want your students to feel confident in their uniforms, which is why we offer a hassle-free 30-day return policy for all unworn and tagged items. If a garment doesn't fit perfectly, we are committed to making the exchange process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all tags are attached and the garments are in unwashed, original condition.

• 3.
  Ship to Gem

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Processing and Refund

  Once our warehouse team inspects your return, we will process your refund or ship your replacement items within 5-7 business days.